Payment Policy

At Zentex, we are committed to making your shopping experience as smooth and secure as possible. Please read our payment policy below for full details regarding your drone and DJI equipment purchases.

Accepted Payment Methods

We accept all major secure payment methods available at checkout to ensure a seamless experience for our US customers :

• Credit Cards (Visa, Mastercard, American Express)
  
• Digital Wallets (Apple Pay)
• PayPal
  

If you experience any issues with your preferred payment method at checkout, please contact us at info@zentex.shop and our team will be happy to assist you.

Payment Currency

All prices on the Zentex website are displayed and charged in USD ($). No hidden fees or unexpected currency conversion charges are applied by us.

When You Are Charged

Full payment is required at the time of placing your order. Your payment will be processed immediately upon checkout. You will receive an order confirmation email once your payment has been successfully completed.

Payment Security

At Zentex, your security is our top priority. All transactions on our website are processed through secure, encrypted payment gateways that comply with the highest industry security standards (PCI-DSS). Your payment details are fully encrypted and are never stored on our servers.

Order Verification

To protect our customers and prevent fraud — particularly important for high-value drone equipment — some orders may be subject to additional verification before being processed. If your order requires verification, our team will contact you at the email address provided at checkout. We reserve the right to cancel any order that does not pass our verification process, in which case a full refund will be issued.

Failed or Declined Payments

If your payment is declined, please check the following :

• Ensure your billing address matches the address on file with your bank
• Confirm that your card has sufficient funds for high-value purchases
• Check with your bank if they are blocking the transaction due to a daily limit or fraud alert
• Try an alternative payment method like PayPal or Apple Pay

If you continue to experience issues, please contact us at info@zentex.shop.

Pricing & Taxes

All prices displayed on our website are exclusive of sales tax unless stated otherwise. Sales tax will be calculated and applied at checkout based on your shipping address, in compliance with state and local regulations. We reserve the right to update or modify our prices at any time without prior notice.

Fraud Prevention

Zentex takes fraud prevention seriously. We reserve the right to cancel and refund any order that we reasonably suspect to be fraudulent. If you believe your payment details have been used without your authorization, please contact your financial institution immediately.

Refunds

If you are entitled to a refund, it will be issued to the original payment method used at the time of purchase within 7 business days of your return being received and verified. Please refer to our Refund & Returns Policy for specific details regarding drone returns.

Contact Us

If you have any questions about our payment policy, please don't hesitate to get in touch :

• Company : Zentex
• Email : info@zentex.shop
• Address : 306 Worth Avenue, Palm Beach, Florida 33480, US
• Business Hours : Monday to Friday, 9:00 AM – 6:00 PM (CST)